Taking IT support closer to end users helps you drive value to people, which is why, adopting modern service management allows you to truly fulfill ITIL 4

By leveraging AI in request management, IT teams can elevate end-user experiences, automate request processes, and lower costs. Find out how.

Build a resilient and robust IT infra by monitoring these critical incident management metrics and KPIs.

Discover how August’s updates make Atomicwork more intuitive and tailored to streamline your service management workflows.

AI workflows can help businesses break the constraints of traditional workflows that are rigid and siloed to deliver positive end-user experiences.

From the impact of data and AI in IT to powerful IT leadership practices, it was one engaging session with David Williamson on Atomic Conversations.

From analyzing incident patterns to simplifying root cause analysis, AI can significantly impact problem management processes. Learn how.

Read these best practices to know how you can use your Slack ticketing system for IT support.

Despite its advantages for basic IT support, Jira Service Management can quickly become complex and cumbersome for organizations. Here's a round up of more intuitive software you can consider instead.